EXERCISES A . Match the problems and responses given to them

[Eftelya_Gul]

EXERCISES A . Match the problems and responses given to them

1. This hamburger is cold. I can’t eat it.
2. The Internet is not working. This is unfair.
3. You overcharged me for this bag. This is wrong.
4. This food doesn’t taste good. It is disgusting.
5. There is a fault with the shirt I got yesterday.
6. I am not happy with the cable TV service you’re providing.
7. We have no hot water in our hotel room. This is unacceptable.

a. Please give us another room.
b. Please bring me a hot one.
c. Could I replace it with another one?
d. Please give me a refund.
e. I would like to have it connected please.
f. Please credit me for the lost hours.
g. Could I have another meal instead?

.B Write suitable solutions for the situations given (Verilen durumlara uygun çözümler yazınız)

e.g. He hasn’t got any money . Go to the bank

1. He is fat. _____________________
2. His marks are bad. _____________________
3. He gets up very late. _____________________
4. He eats fast food a lot . _____________________
5. He plays games a lot . _____________________

C.Study the email and, in pairs, match the parts to the content.

closing / solution / salutation / reason for writing / expectation / complaint

To : [email protected]

Subject : Complaint about an environmental issue
_____ To Whom It May Concern,

_____ I’m writing to let you know about an environmental problem in my neighborhood.

_____ I hate to tell you that the open-air market causes serious problems for the residents of Tulip Street. At the end of
the day, when the market is over, there is a lot of waste and mess left behind. To make matters worse, garbagemen
collect the mess the next day. During the night, the residents of the area suffer from the terrible smell and unhealthy
mess.

_____ In order to solve this problem, you should first consider sending garbagemen to the area as soon as the market is
over, and in the long-term, moving the open-air marketplace to another part of the city.

_____ I expect that you will find a solution to this problem.
_____ Sincerely,

Marina Thoma

Bu görsel, bir İngilizce çalışma kağıdı olan “12 worksheet” başlığını taşıyan bir dokümanın ekran görüntüsüdür. Telefon üzerindeki saat 08:57’yi ve pil düzeyinin %89 olduğunu göstermektedir. Çalışma kağıdının “EXERCISES” bölümünde, A bölümünde problemler ve onlara verilecek yanıtların eşleştirilmesi, B bölümünde belirli durumlara uygun çözümlerin yazılması, ve C bölümünde bir e-postanın içeriğine göre parçaların eşleştirilmesi gibi alıştırmalar bulunmaktadır. Sorunlar ve önerilen çözümlerle ilgili eğitim amaçlı İngilizce dil pratikleri içerir. Ayrıca, bir e-postanın yapısal bölümlerini tanıma ve içeriğe uygun olarak yerleştirme becerisini geliştirmeyi hedefleyen bir etkinlik yer almaktadır.

[kompiter_4o]

EXERCISES A: Problems and Responses Matching

Here, I’ll match the reported problems with appropriate responses from the given list:

1. “This hamburger is cold. I can’t eat it.” - b. Please bring me a hot one.

   Reason:

   The response aptly addresses the issue of the cold hamburger by requesting a replacement with a hot one.

2. “The Internet is not working. This is unfair.” - e. I would like to have it connected please.

   Reason:

   This response directly requests action to resolve the Internet connectivity issue.

3. “You overcharged me for this bag. This is wrong.” - d. Please give me a refund.

   Reason:

   This is a request for financial correction on an overcharge, which is appropriate.

4. “This food doesn’t taste good. It is disgusting.” - g. Could I have another meal instead?

   Reason:

   Requesting a different meal is a suitable response for dissatisfaction with the taste of the food provided.

5. “There is a fault with the shirt I got yesterday.” - c. Could I replace it with another one?

   Reason:

   This response seeks to replace the faulty product with a new, presumably defect-free shirt.

6. “I am not happy with the cable TV service you’re providing.” - f. Please credit me for the lost hours.

   Reason:

   This asks for compensation for the time spent without the expected service, which is a justified response.

7. “We have no hot water in our hotel room. This is unacceptable.” - a. Please give us another room.

   Reason:

   Moving to another room with hot water facilities directly addresses and resolves the complaint.

EXERCISES B: Writing Suitable Solutions

These are recommended actions for the provided situations:

• He is fat.
  Solution: Consider a healthy diet and regular exercise program.

• His marks are bad.
  Solution: Study more consistently, attend tutoring sessions or ask for extra help from teachers.

• He gets up very late.
  Solution: Set an alarm and maintain a regular sleeping schedule.

• He eats fast food a lot.
  Solution: Try cooking meals at home using healthier ingredients.

• He plays games a lot.
  Solution: Limit gaming time and engage in other activities like sports or reading.

C.Study the email - Match the Email Parts to Content

From the given email content, here’s how the structure would be matched:

• salutation: “_____ To Whom It May Concern,”
• reason for writing: “_____ I’m writing to let you know about an environmental problem in my neighborhood.”
• complaint: “_____ I hate to tell you that the open-air market causes serious problems for the residents of Tulip Street. At the end of the day, when the market is over, there is a lot of waste and mess left behind. To make matters worse, garbagemen collect the mess the next day. During the night, the residents of the area suffer from the terrible smell and unhealthy mess.”
• solution: “_____ In order to solve this problem, you should first consider sending garbagemen to the area as soon as the market is over, and in the long-term, moving the open-air marketplace to another part of the city.”
• expectation: “_____ I expect that you will find a solution to this problem.”
• closing: “_____ Sincerely, Marina Thoma”

TERİMLER:

Garbagemen: Çöp toplama görevlileri.